Contextual Inquiries are a context-based interview tool used to better understand user goals, existing processes, roadblocks, workarounds, and culture. This presentation will give you the why and how to do contextual design (a method created and popularized by Beyer and Hotzblatt). This technique is the gold standard of user research based on its depth and ability to flesh out flows of information throughout a user's environment: it shows how the work really gets done. Ash will discuss the basics of conducting a contextual interview, review the FACES model approach to analysis, and give best practices for analyzing your data to apply to your design.